At Cash Ease, your privacy is our priority. We are committed to protecting your personal data and ensuring transparency in how your information is collected, used, and stored. By downloading and using the Cash Ease app, you agree to the practices described in this Privacy Policy.
We collect your name, mobile number, date of birth, national ID details, residential address, employment, and income information. This is used to verify your identity, determine loan eligibility, and comply with legal and regulatory requirements.
All personal information is securely uploaded to https://api.casheaseapp.net
and deleted after the verification and loan process are completed.
With your permission, we access financial SMS messages received within the past six months, including wallet transactions, bank alerts, utility bill notifications, and loan-related messages. This helps us assess creditworthiness and detect potential fraud.
All SMS data is securely transmitted to https://api.casheaseapp.net
and permanently deleted after assessment.
We may collect the list of installed applications on your device to help assess financial behavior and prevent excessive borrowing.
The data is securely uploaded to https://api.casheaseapp.net
and deleted immediately after risk evaluation.
We request access to your camera to capture ID document photos and a live selfie for identity verification. Images ensure authenticity and help prevent fraud.
Photos are securely uploaded to https://api.casheaseapp.net
and removed after verification.
We may collect data such as device model, OS version, device identifiers, language settings, timezone, network details, and security-related information. This supports fraud prevention, platform integrity, and technical optimization.
All device data is securely uploaded to https://api.casheaseapp.net
and deleted after the required checks.
We collect approximate location information to ensure services are provided within supported regions such as Ghana and to reduce fraudulent or unauthorized usage.
This data is securely uploaded to https://api.casheaseapp.net
and deleted after evaluation.
We collect interaction data such as page views and button clicks to improve user experience and app performance.
Behavioral data is securely uploaded to https://api.casheaseapp.net
and deleted after analysis.
With your permission, we may access limited call log information solely to support voice-based OTP (One-Time Password) verification when SMS delivery is unavailable or unsuccessful.
This may include basic call metadata, such as call time and call status.
We do not record calls, access call audio, or collect contact names or call content.
All call log data is securely transmitted to https://api.casheaseapp.net
and permanently deleted immediately after OTP verification is completed.
This data is not used for marketing, profiling, or any purpose other than account authentication.
We process data based on:
Your consent when enabling permissions
Compliance with legal and regulatory requirements
Our legitimate interest in fraud prevention and loan risk assessment
We keep your information only for the duration required to fulfill the loan assessment process, comply with legal obligations, and maintain user security. Once the purpose is fulfilled, data is permanently deleted unless the law requires longer retention.
You may also request deletion of your personal data at any time using the “Data Deletion Request” option in the app or by contacting us.
You maintain control over your personal data, including the right to:
Access the information we hold about you
Request corrections for inaccurate details
Request deletion of your personal data
Withdraw previously granted permissions
We will respond to your request within a reasonable timeframe.
We apply strict security measures, including:
Encrypted transmission of all uploaded data
Secure, access-controlled data storage
Authorized personnel access only
These measures help safeguard your personal information at every stage.
Cash Ease services are intended for adults aged 20–60 years. We do not knowingly collect or store information from individuals outside this age group. If such data is discovered, it will be removed promptly.
We may share necessary data only with trusted service partners who support:
Identity verification
Risk evaluation
Payment processing
System analytics
All partners are required to comply with data protection laws and contractual confidentiality obligations. We never sell personal data to third parties.
We may revise this Privacy Policy occasionally to reflect changes in our services or regulatory requirements. Updated terms will be displayed within the app and will take effect upon publication.
If you have questions, concerns, or data-related requests, please contact us:
Email: support@otaigofinancial.com